24 Hour Fitness

Customer Feedback on Gym Facility

Customers have shared their experiences and concerns regarding the gym facility. Key feedback points are summarized below:

• Friendly front staff, noted for their helpfulness and courteous behavior.
• Good location that is convenient for many customers.

• Cleanliness Issues:
  • Showers and steam rooms frequently smell of mildew and urine.
  • Presence of black mold in the women's locker room, impacting hygiene and safety.
• Equipment Quality:
  • Many machines are outdated and require updating or replacement.
  • Reports of broken machines and leaking water fountains.
• Operational Concerns:
  • Gym is not consistently open 24 hours as advertised, causing inconvenience.
  • Members experience emails they find intrusive and challenging to unsubscribe from.
• Management Issues:
  • Complaints about the unresponsive and rude behavior of the manager.
  • Lack of communication channels for alerting management to issues.

Overall Customer Sentiment

Feedback suggests a strong dissatisfaction with the facility's maintenance and management practices. Customers express a desire for improvements in cleanliness, equipment updates, and more reliable service hours. Despite some positive interactions with staff, the negative aspects significantly impact the overall customer experience and loyalty.