24 Hour Fitness

Customer Feedback on Gym Facilities and Services

• Customer Service Excellence: Customers appreciate the friendly and helpful staff, especially highlighting individuals like Joseph and Kevin for their excellent service and positive demeanor.
• Welcoming Atmosphere: The gym is noted for its good atmosphere and pleasant staff, which contributes to a welcoming environment where fellow gym-goers are sociable and polite.
• Indoor Amenities: The indoor pool, Jacuzzi, and steam room are praised for their cleanliness and proper maintenance, providing a relaxing experience for those who enjoy water sports.

• Operating Hours: Some customers feel the gym closes too early, which does not align with the expectations set by its name.
• Facility Maintenance: There are concerns regarding the maintenance of equipment and facilities, with reports of issues remaining unresolved for extended periods.
• Parking Lot Safety: The parking lot is described as being inadequately lit at night, which may pose safety concerns for patrons.
• Rate Guarantee Issues: Customers are advised to read the fine print regarding rate guarantees, as some have experienced discrepancies.
• Music Volume and Management: The excessively loud music has been a significant issue for some customers, impacting their workout experience. The management's response to complaints has been perceived as dismissive, potentially affecting customer retention.

The feedback suggests a mixed experience among gym-goers, with strong praise for individual staff and specific amenities, while highlighting several operational and management areas that could be enhanced to improve overall customer satisfaction.