24 Hour Fitness

Customer Feedback on Gym Experience

Feedback suggests significant dissatisfaction with the gym environment and services. Various aspects of the facility have been highlighted as requiring urgent attention. Key points from customer reviews are outlined below:

Cleanliness and Maintenance Issues

• Complaints about lack of cleanliness and maintenance, particularly in the sauna, steam room, and pool areas.
• Persistent odors such as body odor in the sauna and urine in the main entrance.
• Reports of broken equipment remaining unrepaired for months, with visible dust accumulation as evidence.
• General disrepair, including roof leaks leading to water buckets placed throughout the workout floor.
• Budget cuts leading to the removal of janitorial staff, resulting in unsanitary conditions in the locker and shower areas.

Facility Management and Policies

• Staff perceived as rude and unhelpful in addressing customer concerns.
• Enforcement of gym policies regarding attire and gym bag usage is lacking.
• Parking spaces noted as being very tight and inconvenient.
• Rate guarantee offers may be misleading; customers are advised to read the fine print.

Overall Customer Sentiment

• General consensus that the gym has significantly declined in quality over the years.
• Comparisons with other facilities highlight this location as notably inferior.
• Recommendations for a deep clean, renovation, or complete shutdown due to health concerns.

Customers have expressed a strong desire for improvements, emphasizing the need for immediate action to address the highlighted issues and enhance the gym's reputation and service quality.