24 Hour Fitness

Customer Feedback Summary

Customers have shared a variety of experiences at this gym location. Below are the key points categorized under different aspects:

• The gym is appreciated for having a motivating environment with people working out at all hours.
• Customers find Arman, a trainer, to be knowledgeable and supportive, enhancing their workout experience.
• The gym is described as a great place to workout with clean equipment and friendly staff.
• Reliability and consistency of the gym's services are valued by frequent users.

• Some customers are disappointed by the lack of facilities like a sauna, steam room, and basketball court.
• Parking and traffic can be problematic, especially during peak hours.
• There are concerns about equipment maintenance, with reports of broken machines not being fixed for months.
• The gym closes early on weekends, which doesn't meet some customers' expectations.

• Feedback suggests dissatisfaction with the management, perceived as more focused on financial aspects rather than customer service.
• There are warnings about misleading rate guarantees; customers are advised to read the fine print.

• The gym is noted to be smaller than its downtown counterpart, leading some to recommend trying other gym brands such as Inshape Fitness or Planet Fitness.

Conclusion

Overall, while the gym offers a motivating atmosphere and effective training support, several areas such as facility amenities, equipment maintenance, and customer service need improvement to enhance the overall customer experience.