24 Hour Fitness

Customer Feedback on Gym Experience

• Customers appreciate the new management, particularly Ashley, for her active involvement and improvements in the gym.
• The introduction of new equipment and regular maintenance has been well-received.
• Frequent and thorough cleaning efforts have been noted, with a team member often seen cleaning the gym.
• Staff like Joe are recognized for their efforts to maintain cleanliness and improve the gym space.
• Excellent customer service is highlighted, with Jaden and Ashley praised for resolving membership issues.

• Consistent cleanliness remains a concern for some, particularly in locker rooms, showers, and bathrooms.
• Design flaws in the shower setup are causing inconvenience to users.
• Some equipment, like stairmasters, was previously out of service for extended periods, although they have since been replaced.
• The suggestion for a repair timeline board to inform users about equipment maintenance status.

Conclusion

Feedback suggests that while there are notable improvements under the new management, there are still areas that require attention, particularly in maintaining cleanliness and addressing equipment design and functionality. Continuous improvements and proactive customer service are key to enhancing the overall gym experience.