24 Hour Fitness

Customer Feedback Overview

Feedback suggests a variety of experiences at the gym, highlighting both positive aspects and areas for improvement. Customers have mentioned key elements that influence their overall satisfaction.

Positive Aspects

• The gym is described as compact but excellent, with standout staff such as David, the GM, and Lawrence, a personal trainer who is praised for his motivational support.
• The equipment that is not broken is appreciated, and the amenities like the sauna, pool, and hot tub are highlighted as amazing.
• For the price paid annually, the gym is considered to be worth the cost.

Areas for Improvement

• Management is criticized for a lack of respect towards customers, with specific incidents involving misuse of equipment by friends and family of staff.
• Customers express frustration over broken equipment and the gym not being open 24/7, suggesting extended hours until at least 1am.
• Issues with hygiene are noted, including unclean saunas and unchanged water filters, advising customers to bring their own water.
• Peak hours (3pm-7pm) are mentioned as being overcrowded, impacting the workout experience.

Additional Suggestions

• Implementing policies to manage non-exercising individuals occupying equipment would improve customer satisfaction.
• Consider a policy restricting access to those under 21 after 7pm to reduce congestion.

Overall, while the gym offers valuable resources and services, addressing the highlighted issues could enhance the customer experience and potentially improve ratings.