24 Hour Fitness

Customer Feedback on Gym Facility

• Md and his staff are described as professional, helpful, and customer-minded, making short-term membership arrangements convenient.
• Several staff members, including Evangeline and Sumon, are highlighted for their friendliness and professionalism, enhancing the overall gym experience.
• The gym is praised for its positive atmosphere and engaging staff, who contribute to a welcoming environment.

• The gym's operating hours, particularly closing early on Fridays and weekends, do not align with customer expectations of a 24-hour facility.
• Parking and traffic issues are noted during peak hours, which can be a deterrent for potential visitors.
• Equipment and facility maintenance is a concern, with reports of broken equipment remaining unfixed for extended periods.
• The "rate guarantee" offers are cautioned against, with advice to carefully read the fine print.

Overall Impression

Feedback suggests a mixed experience at the gym. While the staff's professionalism and friendliness significantly enhance the atmosphere, operational and facility-related issues need addressing to improve customer satisfaction and meet expectations.