Advanced Pain Diagnostic & Solutions

Customer Feedback on Healthcare Experience at APDSS

• Issues with Prescription Management

  Customers have mentioned dissatisfaction with Dr. Raza's refusal to provide alternative prescriptions when medication is back-ordered. This has caused inconvenience, as patients had to contact multiple pharmacies without resolution.

• Concerns about Professionalism and Respect

  Feedback suggests that Dr. Raza has been perceived as disrespectful by some patients, with specific complaints about his tone and attitude towards patients based on appearance. This has led to feelings of being attacked and unprofessional treatment, especially among African American patients.

• Allegations of Unprofessional Conduct

  One concerning review noted an inappropriate encounter involving a provider, highlighting potential professional boundary issues.

• Positive Interactions with Dr. Raza

  Other feedback highlights Dr. Raza as a compassionate and attentive pain management advocate. Patients appreciate his communication skills, particularly with those who have hearing difficulties, and find his demeanor welcoming and refreshing.

• Supportive Staff and Service

  Patients have praised the front staff at the Howe Ave location for their helpfulness and patience, contributing to a positive overall experience at the facility.

• Long-term Satisfaction

  Long-term patients express satisfaction with the respect and attention they receive, despite recognizing minor issues such as communication difficulties with medical staff due to understaffing.

• Recommendations for Improvement

  There is a suggestion for a more streamlined process to contact specific doctors or physician assistants, as the current system may not always connect patients with someone familiar with their case.