Boomerang Healthcare

Customer Feedback Analysis

Feedback suggests a mix of positive and negative experiences at the medical facility. Several key points have been highlighted by customers, providing insights into various aspects of their interactions.

Positive Aspects

• Doctor's Performance: Customers have mentioned that Dr. Cambell is attentive and proactive, quickly addressing patient needs.
• Friendly Staff: The staff is generally described as friendly and helpful, albeit with some exceptions.
• Ease of Scheduling: Scheduling appointments is noted to be straightforward and appreciated by patients.

Negative Experiences

• Appointment and Scheduling Issues: Multiple customers experienced scheduling mishaps, with one noting an appointment was canceled shortly after being rescheduled.
• Communication Problems: Feedback suggests a lack of clear communication regarding appointments, procedures, and necessary preparations, causing frustration.
• Staff Competence: Some customers expressed dissatisfaction with the staff's ability to answer questions related to scheduling, locations, and billing.
• Lack of Constructive Feedback: A veteran patient expressed dissatisfaction with the treatment process and stated they would not recommend the facility.

Specific Concerns

• Inadequate Follow-up: A patient noted that the medical assistant did not submit a referral as promised, affecting their treatment timeline.
• Nurse Practitioner Conduct: Customers reported feeling rushed during appointments with Nurse Practitioner Christina Sanchez, with test results not being thoroughly discussed.
• Documentation and Transparency: There are calls for better documentation of patient interactions and treatments, with suggestions for using cameras to ensure accurate patient records.

Overall, while there are positive remarks regarding specific doctors and the friendliness of some staff, issues with scheduling, communication, and staff competency have led to significant dissatisfaction among patients.