Burger Physical Therapy

Customer Feedback on Therapy Services

• Customers are impressed with the quality of therapy provided. Therapists are described as knowledgeable and effective.

• Level of treatment is praised, with each session building upon the previous one, creating a progressive and personalized therapy plan.

• Specific therapists, like Priya, are highlighted for their exceptional work in helping patients recover quickly from conditions such as a frozen shoulder.

• The staff's friendliness and expertise contribute positively to the overall experience.

• Several customers have expressed dissatisfaction with the administrative processes. Issues include rescheduling complications and poor communication regarding therapist availability.

• Paperwork and documentation delays are a significant concern, with customers unable to obtain necessary visit reports for insurance purposes.

• There is a noted lack of organization in handling inquiries. Customers report difficulty in reaching administrative staff via phone or receiving timely responses to emails.

• The location's parking situation is less than ideal, particularly the insufficient number of handicapped spaces near the facility, although this is not directly attributed to the therapy service itself.

Conclusion

Feedback suggests that while the therapy services themselves receive high marks for effectiveness and professionalism, the accompanying administrative functions require improvement to enhance the overall customer experience. Addressing these issues could lead to higher satisfaction and retention rates.