Capital Pain Consultants

Customer Feedback on Medical Care

Customers have shared their experiences regarding the quality of care and services provided by Dr. Kim and his team. The feedback highlights both positive experiences and areas needing improvement.

• Dr. Kim and Dr. Leano are praised for their empathetic and attentive approach, focusing on patient care and improving quality of life.
• Patients appreciate the personalized care plans, particularly those aimed at reducing medication while managing pain effectively.
• Recommendations for Dr. Kim and Dr. Leano are frequent, with patients willing to travel long distances due to the quality of care received.

• Administrative issues are a significant concern, with reports of understaffing affecting service delivery.
• There are delays in scheduling appointments and obtaining insurance preauthorizations, causing patient frustration.
• Communication challenges exist, with patients needing to visit the office in person due to unresponsive phone lines.
• Billing errors and appointment scheduling mistakes have been reported, leading to patient dissatisfaction.

Recommendations for Improvement

• Enhancing staffing levels to improve administrative efficiency and patient communication.
• Streamlining the insurance authorization process to prevent treatment delays.
• Improving appointment scheduling systems to reduce wait times and ensure accuracy.

While the medical care provided by Dr. Kim and his team is highly regarded, addressing administrative inefficiencies could significantly enhance the overall patient experience.