Capital Transitional Care

Customer Feedback on Facility

Overall, customer reviews highlight both severe criticisms and notable praises for the facility. The feedback provides insights into various aspects of the care and environment.

Negative Aspects Highlighted

• The facility has been described as unclean, with complaints about dirty linens and an overall unpleasant smell of urine and decay.
• Staff members are often cited as uncaring and unprofessional, with some reviewers mentioning neglect in patient care, such as leaving patients in soiled garments and ignoring call buttons.
• Issues with staff professionalism include not following doctor's orders and failing to properly administer medication.
• Concerns about safety and the professionalism of the staff, with reports of staff entrances being littered with liquor bottles.
• Some reviewers note the facility's failure to provide adequate diabetic-friendly food options and lack of communication regarding medical appointments.
• The facility's appearance and amenities are described as outdated and lacking in modern comforts.

Positive Aspects Highlighted

• A few reviewers appreciate the dedicated and caring nature of certain staff members, who are described as "fiery" and supportive, particularly in the context of rehabilitation.
• The facility's cleanliness and the regimented care provided to certain patients are positively noted.
• Social workers on-site are praised for assisting in patient recovery and facilitating independence.
• The physical therapy team receives commendations for their effectiveness and dedication.

General Observations and Recommendations

• While some patients benefit from attentive care, others, especially those unable to advocate for themselves, may not receive the same level of support.
• Potential residents and their families should carefully consider the facility's suitability, particularly for long-term, non-lucid patient care.
• Despite certain drawbacks, some reviewers would choose the facility again for the quality of care received by their loved ones.

In summary, the facility has a mixed reputation, with significant room for improvement in areas of hygiene, staff professionalism, and care consistency. While some experiences are positive, many reviewers express serious concerns about the treatment and conditions within the facility.