Capital YMCA

Customer Feedback Highlights

Feedback suggests a mix of positive experiences and areas for improvement at the Capital YMCA. Customers appreciate certain aspects while expressing dissatisfaction with others.

Positive Aspects

• Customers have praised the friendly staff and the welcoming atmosphere, reminiscent of the previous management by Capital Athletic Club (CAC).
• Clean Facilities: The cleanliness of the locker rooms and shower areas has been positively noted, with no signs of black mold or unpleasant odors.
• The facility offers a wide range of equipment for both cardio and weight training, satisfying regular workout needs.
• Group class offerings are impressive and considered a standout feature.
• Customers enjoy the presence of a diverse community, including elders and children, with plans for a "kids club" area.

Areas for Improvement

• Lack of Amenities: Customers expect basic amenities such as body wash and shampoo in the showers, which were previously provided under CAC management.
• The coed sauna/steam room arrangement is unfavorable to some members, who preferred the previous gender-separated setup.
• Parking Issues: The lack of parking validation and the cost of metered parking are seen as inconveniences.
• Several facility closures have been noted, including the pool (closed until March 2025) and the coffee shop, which has been replaced by a pay-per-use Keurig machine.
• The men's locker room has been reduced in size, with half of it now used as a stretching area.
• The conversion of the old weight room into an art shop has resulted in weights being moved to smaller rooms.

Overall, the Capital YMCA receives a generally positive rating, often cited as 4 out of 5 stars. Improvements in facility amenities, parking, and sauna arrangements could enhance the overall customer experience and satisfaction.