Capitol Physical Therapy Center

Customer Feedback Summary for Capitol Physical Therapy Center

• Brandon, Anthony, Laurie, and Wendy Voss are highlighted for their exceptional care and professionalism.
• Anthony is praised for his ability to listen carefully and resolve patient issues effectively.
• Loyal patients commend the friendly and knowledgeable staff, emphasizing their genuine care for patient well-being.
• The facility is described as clean, well-organized, and efficient in terms of scheduling.
• Patients appreciate the thorough explanations provided during therapy sessions.
• There is a strong emphasis on staff listening attentively to patient needs.

• Concerns are raised regarding the prioritization of profits over patient care.
• There are significant issues with the appointment scheduling process, particularly with responsiveness and availability.

Overall Impressions

Customers have expressed satisfaction with the quality of care and professionalism at Capitol Physical Therapy Center. The facility is appreciated for its clean environment and effective treatments. However, feedback suggests improvements are needed in the appointment scheduling process to enhance customer experience. The staff's ability to listen and address patient concerns remains a standout feature, contributing to positive patient experiences.