Crunch Fitness – Market Square

Customer Feedback on Crunch Fitness at Market Square

• Many customers appreciate the friendly and helpful staff, often mentioning specific employees like Jennifer for their professionalism and motivational support.
• The cleanliness and organization of the gym are frequently highlighted, contributing to a positive workout environment.
• Members enjoy the variety of classes and workout options, with numerous machines available to suit different fitness preferences.
• The infrared sauna is a favorite feature, providing a relaxing experience post-workout.
• Customers note that the gym’s layout is intuitive despite its unusual location in a mall, with easy access to amenities like the food court.

Recommendations

• The gym is recommended for its overall facilities and is seen as a great option for those on a budget.

• Some customers report rude or inexperienced front desk staff, particularly during early morning hours, which negatively impacts the experience.
• Issues with membership enrollment errors have been noted, causing inconvenience during check-ins.
• There is a desire for better layout and annotation of cleaning stations to encourage equipment hygiene.
• The cardio area is perceived as cramped, with suggestions for more space between machines.
• High traffic during peak hours, especially around 5 PM, is a concern, though customers find workarounds acceptable.

Overall, feedback suggests Crunch Fitness at Market Square is highly regarded for its supportive staff, cleanliness, and variety of amenities. There are some areas for improvement, particularly in customer service and space management, but the gym is generally recommended for its comprehensive offerings and budget-friendly options.