Crux rehabilitation

Customer Feedback Summary

Feedback from customers on their experiences at the physical therapy office in South Sacramento highlights both positive and negative aspects. This summary encapsulates the primary points mentioned by customers, providing insights into the service quality and experiences.

Positive Experiences

• Customers praise the staff as being "super sweet" and "amazing," indicating a friendly and supportive environment.
• The facility is described as "clean" and "comfortable," contributing to a pleasant atmosphere.
• Accessibility is noted as a strength, with good access through the RT system and multilingual staff speaking at least English and Spanish.
• The office is praised for being inclusive and respectful towards transgender patients.
• Background music is played at a "perfect volume," enhancing the overall experience.
• Efficiency in therapy sessions is highlighted, with customers noting they have learned enough to manage their issues independently.

Negative Experiences

• There are reports of appointment scheduling issues, including instances where appointments were not honored despite prior confirmations.
• Cancellations due to slight tardiness (10 minutes late) have been reported, with customers finding this practice unacceptable.
• Concerns about potential discrimination were raised, affecting their perception of the office's service quality.
• One customer expressed strong dissatisfaction, labeling it as the "worst" office in the area and vowing not to return.

Overall, feedback suggests a mix of highly positive experiences regarding staff interaction and facility conditions but highlights concerns over appointment management and customer service consistency.