Dr. Jack Friedman, MD

Customer Feedback on Professionalism and Service Quality

Feedback suggests that experiences with this service provider have been less than satisfactory, particularly in terms of professionalism and communication. The reviews highlight specific incidents that contribute to a negative perception.

• Poor Communication: Customers have mentioned issues with last-minute communication, requiring confirmation late in the evening for appointments scheduled the next day.
• Lack of Professionalism: Feedback suggests a lack of courtesy in handling appointments, with no apologies or attempts to reschedule when the service was not delivered as expected.
• Inadequate Facilities: The office environment was described as run down, which may affect the overall perception of the service quality.
• Unprofessional Conduct: The provider reportedly hung up on a customer, which is seen as a significant breach of professional etiquette.

Recommendations for Improvement

To enhance customer satisfaction and improve service quality, it is suggested that the service provider:

• Enhances communication procedures to ensure clarity and timeliness.
• Improves the office environment to align with customer expectations for professionalism.
• Trains staff on handling customer interactions with empathy and professionalism, especially in conflict resolution.