Hands-On Therapy

Customer Feedback Summary

• Customers have mentioned that Physical Therapist Moss is highly effective in addressing pain, particularly in the lower back and shoulder areas.
• Feedback suggests that the therapist provides useful exercises for ongoing pain management.
• Customers describe Therapist Moss as pleasant and knowledgeable, making her highly recommended by those who have interacted with her.

• There are complaints about the business's lack of responsiveness, with customers unable to reach them via phone or receive callbacks after leaving voicemails.
• Potential clients are discouraged from trying the service due to negative online reviews on platforms like Yelp and Google.
• Concerns are raised about the business operating from a residential setting, which affects customer interest negatively.

Conclusion

While Therapist Moss receives praise for her expertise and approach, the business as a whole faces significant challenges with customer service and operational transparency, affecting its overall reputation and customer acquisition.