In-Shape Fitness

Customer Feedback on In-Shape Natomas Gym

Feedback suggests a mixed experience from customers at In-Shape Natomas Gym. While some praise the facility, others express dissatisfaction with various aspects of their membership.

• Customers have mentioned that In-Shape Natomas is considered the best fitness destination in the Sacramento area.
• The gym is noted for having a wide range of equipment, catering to diverse workout needs.

• Many reviews highlight that the gym's equipment is outdated, with machines reportedly being almost 15 years old.
• Frequent equipment malfunctions are a common complaint, with reports of machines breaking often and not being promptly repaired or replaced.
• Feedback suggests issues with cleanliness, including unmaintained bathrooms, overflowing trash, and dirty floors.
• Several reviews point out insufficient cleaning supplies, such as empty anti-bacterial wipe stations.
• There are complaints about overcrowding, especially in the free weight section, causing long waits for equipment.
• Customers have noted that certain facilities, like the water fountain/bottle filling station, remain unrepaired for extended periods.
• Concerns about air quality, with reports of unchanged air filters and dust-covered vents, are prevalent.
• Mold issues due to condensation around windows have been documented.
• Operating hours, particularly on weekends, are deemed inconvenient by some members.
• Price increases and perceived poor value for the membership cost have been criticized.

• Some customers have noted unfriendly staff interactions and poor customer service.
• Parking issues, especially regarding misuse of motorcycle spots, have been highlighted.

Recent Updates

• As of July 17th, the gym has started interior updates with a new paint job.

Overall, while the gym has its strengths, numerous areas for improvement are suggested by customer reviews, which may impact member satisfaction and retention.