In-Shape Fitness

Customer Feedback on Gym Experience

Customers have shared a range of experiences about their time at the gym. Below are the key points highlighted in the reviews:

• Kids club is a hit with children, allowing parents to enjoy workouts.
• Hydromassage chair and hot tub provide relaxation after workouts.
• Staff are noted to be friendly, respectful, and informative.
• The gym is described as clean and spacious, with modern equipment.
• Members are generally friendly and considerate of others.
• The gym does not get overly crowded, making it attractive for new fitness enthusiasts.

• Occasional equipment and amenity breakdowns are noted, although considered typical for gyms.
• The pool area requires more attention and maintenance.
• Booking amenities can be problematic at times.
• Issues with billing and membership contracts, including misunderstandings about early termination fees and unexpected charges.
• Concerns about customer service and managerial availability at the front desk.

• Termination fee warnings with a $300 charge noted for early cancellation.
• Confusion over monthly membership charges, with some members feeling overcharged.
• Past difficulties in canceling memberships, resulting in prolonged cancellation periods.

Recommendations for Potential Members

While the gym has received praise for its facilities and staff, potential members are advised to carefully review membership agreements and be mindful of potential billing issues. The friendly environment and modern equipment make it a recommended choice for those starting their fitness journey, yet attention should be given to contract terms and customer service responsiveness.