Lifeline Acupuncture & Herbs Clinic

Customer Feedback on Joon's Acupuncture Services

Customers have shared their experiences with Joon's acupuncture services, highlighting both positive outcomes and areas for improvement. Below are the key points from their feedback.

• Clients appreciate Joon's ability to manage pain effectively, especially for conditions like arthritis in the lower back and spine.
• Many customers report being pain and medication-free after regular sessions, describing these results as priceless.
• Joon is recommended for a variety of health issues beyond pain management, including arrhythmia, seasonal allergies, and insomnia.
• Patients describe Joon as a great listener and very polite, contributing to a caring treatment experience.
• His acupuncture treatment is perceived as a miracle by some, especially after experiencing prolonged pain relief.

• Concerns about customer service were expressed, particularly regarding appointment management and flexibility.
• A negative experience was highlighted where a patient was not accommodated despite being the last appointment of the day.
• There is a need for improvement in handling late arrivals and offering alternative solutions for rescheduling or paperwork management.

Overall Recommendation

While Joon's expertise and treatment outcomes are highly praised, there is room to enhance the customer experience, particularly in service flexibility and communication.