Orangetheory Fitness

Customer Feedback on Orange Theory Fitness

• Many customers appreciate the motivational aspect of monitoring their heart rate during workouts, which keeps them engaged and inspired to push harder.
• Several reviews highlight the friendliness and professionalism of the staff and trainers, who are accommodating and attentive to individual needs.
• The cleanliness and modernity of the facilities, including newer equipment, have been positively noted.
• Members value the structure of the workouts, which provide a balance of cardio and strength training.
• Some customers have experienced significant weight loss and improved fitness, crediting the program's effectiveness.

• There are reports of dissatisfaction with the shift from 2G to 3G class formats, with some members feeling that the larger class sizes compromise the quality of workouts and individual attention.
• Some customers have expressed frustration with the studio's cancellation policy, noting penalties for missed classes without the opportunity to make them up.
• Concerns have been raised about the studio's management decisions prioritizing financial gains over member fitness goals, particularly regarding the emphasis on achieving 12 splat points for the afterburn effect.
• Individual experiences with staff members have been mixed, with some reports of unprofessional behavior at the front desk affecting the customer experience.

Insights into Class Formats and Studio Evolution

The shift from a predominantly 2G to a 3G class format has been a significant change in the studio's operation. While this decision aims to accommodate more members and potentially increase revenue, it has met with mixed reactions from long-term members. The 2G classes, known for their smaller size and higher individual attention, are preferred by many for achieving optimal fitness results. The transition has led to concerns over the ability to maintain the original goal of 12 splat points per class, which is associated with the desired afterburn effect.

Overall, Orange Theory Fitness receives praise for its engaging workout environment and supportive staff, contributing to positive fitness outcomes for many members. However, the recent operational changes and some customer service issues highlight areas for potential improvement to align with member expectations and enhance the overall experience.