Pain Diagnostic & Treatment

Customer Feedback Summary

This summary highlights key points from customer reviews regarding their experiences with the medical facility. The feedback covers aspects related to service quality, staff interaction, scheduling, and overall trust in the facility.

Positive Experiences

• Patients express feeling safe and relieved from pain after treatments, particularly mentioning Dr. Parkinson.
• The facility is recommended by some for its compassionate and attentive staff.
• Long-term patients have reported consistent care without issues over the years.

Negative Experiences

• Scheduling issues are frequently mentioned, including delays and miscommunication about referrals and necessary codes.
• Instances of poor customer service, such as late notification of financial responsibilities and inadequate assistance post-procedure.
• Extended waiting times are reported as a standard practice, frustrating many patients who feel their time is undervalued.
• Trust in the facility has been severely impacted for some due to administrative oversights and poor communication.

Service and Operational Concerns

• Patients have encountered significant delays in scheduling procedures, leading to dissatisfaction and unresolved health issues.
• There are concerns about the facility's ability to handle patient information and referrals accurately and efficiently.
• Some reviews suggest a lack of transparency and communication regarding financial responsibilities and procedural details.

Overall, while there are positive remarks about specific doctors and staff, the recurring issues with scheduling, communication, and customer service highlight areas that require improvement to enhance patient trust and satisfaction.