Peretti Carolyn T

Customer Feedback on Physical Therapy Appointment Experience

Feedback suggests that there are significant areas for improvement regarding the customer experience during the appointment process for physical therapy services.

• Customers have expressed initial excitement about booking appointments for physical therapy services.
• Concerns were raised about the discouraging attitude from the physical therapist during follow-up calls to verify appointments.
• Feedback highlights a lack of compassion from the therapist regarding the customer's orthopedic condition.
• Poor listening skills were noted during the brief summary provided by the customer.
• The feeling of being prematurely rejected as a patient was reported, leading to disappointment.

Overall Impression

The overall impression from the feedback is one of disappointment, stemming from the interaction with the physical therapist, which negatively affected the anticipation and expectation of receiving care.