Planet Fitness

Overview of Customer Feedback

Customer reviews highlight both positive experiences and areas for improvement at the gym. Feedback suggests a strong appreciation for the staff's friendliness but also points to issues with equipment, cleanliness, and professionalism.

• Customers love the friendly and supportive staff, feeling welcomed and at home.
• The gym's atmosphere is comfortable, and it is open 24 hours, accommodating various schedules.
• The environment is generally clean and maintained at a good temperature for workouts.

Concerns and Areas for Improvement

• Feedback suggests updating the inventory, adding more machines, and upgrading outdated equipment.
• Hydro beds/lounges have been reported to smell of mold and dirty water, posing a health risk. Immediate servicing is needed.

• Instances of unprofessional behavior from staff, such as condescending attitudes and belittling interactions, have been reported.
• Concerns about staff handling customer jokes and interactions inappropriately highlight a need for better training in professionalism.

Overall, while the gym is praised for its friendly staff and accessibility, addressing these concerns can greatly enhance customer satisfaction and safety.