Planet Fitness

Customer Feedback Summary for Planet Fitness - 5138 Stockton Boulevard

• Customers appreciate the gym equipment, describing it as nice and easy to use.

• The atmosphere is considered wonderful, safe, and friendly by some members.

• Music selection, including heavier and death metal music, receives positive remarks.

• Customers value the cleanliness and setup of the equipment, finding it less busy than other gyms.

• Inconsistent enforcement of dress code policies has caused dissatisfaction among patrons.

• Some members have experienced issues with other customers playing their music loudly.

• Concerns about the location and the presence of non-members using the facilities have been raised.

• Reports of unexpected charges due to cancellation policies not being clearly communicated have led to frustration.

Additional Considerations

• Feedback suggests a need for better communication regarding membership terms and policies.

• Addressing issues such as noise levels and dress code enforcement could enhance the member experience.

• Improving safety measures and addressing community concerns may benefit the gym's reputation.