Planet Fitness

Customer Feedback Summary for Planet Fitness

• Some customers have reported disrespectful behavior from staff, particularly towards the elderly. A specific incident involved a staff member using inappropriate tone and mannerisms when addressing a customer's father.

• Complaints about the bathroom facilities include lack of toilet paper, absence of hot water in showers, and puddles in the locker room. Additionally, the shortage of tall lockers was noted.

• There are mentions of rude staff behavior, possibly attributed to long working hours due to the gym's 24-hour operation.

• The removal of the 30-minute workout area has disappointed certain members, who feel the new equipment doesn't offer the same intensity.

• Despite some negative feedback, the club is considered one of the nicest in the Sacramento area, featuring large dressing areas, nice showers, and a well-equipped free weight room.

• The facility is described as aesthetically pleasing, with a purple theme that adds to the ambiance. Prince fans would appreciate the decor.

• Customers appreciate the safety features of the machines, which are beneficial for those who prefer solo workouts.

• The club offers social spaces with metal tables for members to hang out, adding to the community feel.

Facility Features and Amenities

• The facility includes two levels, with dressing rooms, bathrooms, and showers on the lower floor, alongside a free weight room.

• A large lot next door is noted as a convenient feature for van lifers.

Overall, while the Planet Fitness location offers some appealing features and amenities, customer feedback suggests areas for improvement, particularly in staff interactions and facility maintenance.