Planet Fitness

Customer Feedback on Gym Facilities

• 24/7 access is appreciated by customers.
• The gym is generally considered affordable.
• Black Card benefits are valued by users.
• The interior cleanliness and functioning equipment receive positive mentions.
• Great staff service, especially highlighted during night hours.

• Cleanliness of locker rooms and bathrooms needs enhancement.
• Lack of monitoring in the circuit training area causes disruptions.
• Inconsistent customer service experiences.
• Security concerns and external environment are issues for some customers.
• Understaffed cleaning crew may lead to maintenance issues.

Specific Issues

Feedback suggests that the 30-minute circuit training area is frequently disrupted by users not following the intended order or duration, leading to frustration. This problem is exacerbated by a lack of staff intervention and insufficient signage.

The exterior environment of the gym is described as concerning, with reports of undesirable activities and individuals in the vicinity, which detract from the overall experience despite the positive interior conditions.

Operational Recommendations

• Enhance cleanliness, particularly in bathrooms and locker rooms, potentially by adjusting staff wages to align with expectations.
• Implement clearer signage and staff monitoring in the circuit training area to ensure proper use.
• Address security concerns by increasing visible security presence.

Overall, while the gym provides favorable amenities and staffing inside, external factors and certain operational gaps negatively impact the customer experience.