Planet Fitness

Customer Reviews Summary

• Members appreciate the friendly staff who greet them by name and offer excellent customer service. Specific staff members, such as Michael and Carrie, are highlighted for their helpfulness and courteousness, especially with account management issues.

• Customers value the updated gym equipment, including larger treadmill displays, which enhance the workout experience.

• The black card membership is praised for offering additional amenities like tanning beds and massage chairs, contributing to a comfortable workout environment.

• Cancellation policies are noted as improved, with easy access to cancel memberships online if needed, due to personal issues like plantar fasciitis.

• Many customers consider this location their go-to place for workouts, attributing it to the welcoming environment and helpful staff.

• The gym offers a variety of drinks and tanning lotions for purchase, adding convenience for members.

• The parking lot condition is a significant concern, described as unkempt and littered, affecting the overall perception of the gym's cleanliness and maintenance.

• Negative feedback highlights the lack of variety in TV programming, with too much focus on news channels, which some members find distracting and unsettling during workouts.

• Customers express frustration with the no personal equipment policy, such as hula hoops or jump ropes, limiting workout options.

• Some users have experienced issues with the tanning beds, such as difficulty managing heat settings and lack of initial instruction, leading to discomfort and dissatisfaction.

Conclusion

While the gym is praised for its friendly staff and updated facilities, addressing concerns about cleanliness, TV programming, and equipment policies could enhance the customer experience and satisfaction. Providing better initial guidance for amenities like tanning beds may also improve user safety and comfort.