Rebound Rehab Physical Therapy

Customer Reviews Summary

• Customers have highlighted the exceptional care provided by Chris and his staff, noting significant improvements in mobility and recovery time. A patient recovering from a severe injury was able to walk within two months, despite initial prognosis suggesting a year-long recovery.

• The staff's professionalism and ability to maintain a positive atmosphere are appreciated, as they make the recovery process enjoyable with a sense of humor.

• The clinic is praised for its flexible scheduling, accommodating both early and late hours, which helps patients receive care around their work commitments.

• Patients commend the knowledgeable and gentle approach of the team, emphasizing their excellent bedside manner and the effectiveness of their state-of-the-art practices.

• Several reviews express dissatisfaction with billing practices, mentioning unexpected fees and disputes over debt collection, despite having insurance coverage.

• Customers have raised concerns about perceived attempts to overcharge and the accuracy of billing statements, leading to negative experiences.

• Some patients suggest seeking physical therapy elsewhere, recommending alternative clinics like MAC Performance Physical Therapy for better service and billing transparency.

Recommendations

Feedback suggests that while the clinic offers high-quality physical therapy and an excellent patient experience, resolving billing issues and improving communication around fees could enhance overall customer satisfaction.