Rocklin Physical Therapy

Customer Feedback on Rocklin Physical Therapy

• The customer service is highly praised, especially the efforts by staff like Corina who are proactive in communication and assistance.
• Physical therapists such as Katie, Melody, Lisa, Shanna, and Ryann have been recognized for their skill and supportive nature, aiding in significant recovery progress.
• The facility is described as clean and well-equipped, contributing to an overall positive experience for patients.
• Several patients report noticeable improvements in their conditions, with some highlighting their ability to regain mobility and reduce pain without surgical intervention.
• The establishment is recommended for its comfortable environment and effective treatment methods.

• There are concerns regarding billing practices, with one customer expressing dissatisfaction about unexpected charges and lack of communication about insurance coverage.
• One patient felt that the information provided about exercises was insufficient, lacking detailed guidance or follow-up documentation.

Recommendations

Customers suggest enhancing transparency in billing and insurance communication to improve overall satisfaction. Additionally, providing comprehensive exercise instructions and documentation could further enhance patient experience.

Conclusion

Overall, Rocklin Physical Therapy is highly regarded for its professional staff and effective therapy sessions, though there is room for improvement in administrative communication.