Roger B Stephens MD PhD Pain Management Clinic

Customer Feedback Summary

Feedback on the pain management clinic presents a mix of positive experiences and areas for improvement. Patients have shared insights into both the strengths and weaknesses of the clinic's service.

Positive Experiences

• Many long-term patients appreciate the hard work and dedication of the staff in managing difficult cases involving insurance and severe pain.
• Dr. Kim and Dr. Leano are noted for doing their best to care for patients with moderate to severe pain.
• Patients have praised the clinic for its teamwork and the staff's willingness to help those in chronic pain.
• The clinic has been recommended by some patients, who have referred others over the years.

Areas for Improvement

• Some patients report a lack of follow-up and holistic treatment plans, such as physical therapy suggestions, after procedures like epidural injections.
• There are concerns about the loss of important medical records, such as MRI films.
• One patient criticized the clinic for its impersonal approach, likening it to a "Stop and Shop" for pain management.
• Issues with the attitude of certain staff members, particularly non-doctor assistants, have been highlighted, with specific complaints about unprofessional behavior.

Recommendations for Patients

• Patience and cooperation with the clinic staff can enhance the treatment experience, as they deal with complex pain management scenarios.
• For comprehensive care, some patients suggest seeking sports medicine specialists who provide integrated treatment plans, including physical therapy.

Overall, while many patients express satisfaction with the clinic's efforts, others suggest improvements in follow-up care and staff professionalism could enhance patient experiences.