Spine & Nerve Diagnostic Center

Customer Feedback Summary

Several reviews highlight positive interactions with certain staff members and aspects of the facility:

• Dr. T and Jasmine are praised for their caring nature and treating patients like family.
• Many customers appreciate the friendly and welcoming demeanor of the front desk and physicians.
• Quick service and efficiency in moving patients to examination rooms are noted.

Feedback suggests some areas of improvement within the facility:

• The PA, Shahin Kachhi, is reported to have been rude and unprofessional, with specific incidents like slamming doors and making unfounded accusations.
• Some patients felt neglected in their pain management, citing a focus on medication and surgery rather than addressing specific needs.
• Issues with appointment scheduling and communication were mentioned, including difficulty reaching staff and unanswered voicemails.
• Strict appointment policies and perceived lack of empathy for patients on worker's compensation are concerns.
• Long waiting times and missed scheduled phone appointments were reported.

Based on customer feedback, potential patients might consider:

• Preparing for the possibility of strict appointment policies and planning accordingly.
• Advocating for personalized healthcare when interactions with staff are not satisfactory.
• Considering alternative options if communication issues arise with the office staff.

Conclusion

The facility is appreciated for its caring staff and efficient service, but there are notable concerns regarding communication, appointment management, and specific staff interactions. Customers are advised to weigh these factors when choosing this healthcare provider.