Spine & Sport Physical Therapy – Fair Oaks

Customer Feedback Summary

The reviews provide a comprehensive view of customer experiences at a physical therapy center. While some feedback is highly critical, other testimonials are overwhelmingly positive, highlighting the facility's strengths and areas for improvement.

• Incompetence and unprofessional behavior were noted with a specific therapist, reflecting concerns about their attitude and lack of care for hygiene during the COVID-19 pandemic.
• The therapist was criticized for providing inaccurate and insufficient exercise guidance, raising safety concerns.
• Facility accessibility issues were highlighted, including painful access due to a flight of stairs and a dirty waiting area with inadequate seating.

• Many customers praised the facility for aiding in their recovery, describing it as the best physical therapy in town.
• Therapists were frequently commended for being friendly, knowledgeable, and patient, with a focus on helping clients reach their best selves.
• Specific therapists, such as Daniel and Robert A., were highlighted for their dedication, enthusiasm, and ability to inspire and support clients through their rehabilitation journey.
• Customers appreciated the compassionate and attentive nature of both front desk staff and therapists.

Individual Therapist Recognition

• Kendra was praised for providing exceptional massages, adding value to the therapy experience.
• Robert A. was recognized for his ability to inspire and encourage clients, focusing on both physical and mental aspects of rehabilitation.
• Daniel was noted for his enthusiasm and commitment to client progress, providing guidance and education.

Overall, while some negative feedback highlights areas for improvement, the majority of reviews convey satisfaction with the quality of care and support provided by the therapists at the facility.