Spine & Sport Physical Therapy – Sacramento

Customer Feedback on Physical Therapy Services

Customers have shared their experiences with various physical therapy services, highlighting both positive aspects and areas needing improvement.

Positive Experiences

• Customers appreciated the friendly and supportive staff, often highlighting their professionalism and positivity.
• Personalized treatment plans that took into account individual needs and preferences were praised, especially when these plans resulted in successful recovery.
• Several customers mentioned specific staff members, like Glen, who were instrumental in their recovery journey and provided excellent support.
• Patients felt engaged and committed to their therapy, with some noting the ease of scheduling and helpfulness of the front desk staff.

Areas for Improvement

• Feedback suggests a need for more experienced supervision, as some customers felt the staff, while well-intentioned, lacked sufficient experience.
• Concerns were raised about the clarity of cost and insurance coverage, with unexpected bills causing dissatisfaction.
• Some treatments did not align with doctor’s prescriptions, and there were discrepancies in the care provided.
• Issues with patient management were noted, particularly when multiple patients were treated simultaneously, leading to limited individual attention.
• For specific cases, such as disabilities, generic treatments were deemed ineffective, highlighting the need for more specialized care.
• Cost concerns were highlighted, with some customers finding alternative, more economical solutions like gym access and self-administered treatments.

Overall Sentiment

While many customers had positive experiences and successful recoveries, there are notable concerns regarding cost transparency, treatment effectiveness, and the need for experienced supervision. Customers emphasize the value of personalized and attentive care in their recovery journey.