Sutter Physical & Hand Therapy, Elk Grove

Customer Feedback on Sutter Physical & Hand Therapy

• Customers have praised Mario for his dedication and effectiveness in helping children recover.
• Feedback suggests that Cara is a highly knowledgeable and caring physical therapist.
• Several reviews highlight professional, kind, and compassionate staff.

• Some customers report issues with appointment cancellations, including short notice and lack of communication.
• Concerns about discrimination against disabled individuals have been raised.
• There are reports of negative interactions with management and inappropriate responses to customer complaints.
• Insurance and billing issues have been a source of dissatisfaction for some, with customers feeling inadequately informed about payment options.

General Recommendations

While many clients commend the dedication and skill of specific therapists, others express frustration with administrative practices and customer service. Improving communication, particularly regarding appointments and insurance, could enhance overall customer satisfaction.