Sutter Physical & Hand Therapy, Sacramento

Customer Feedback on Sutter Health Physical and Hand Therapy

• Mitch Arno, a physical therapist, is praised for his problem-solving skills, positivity, and humor, which helped a customer improve their condition and maintain a positive attitude.
• The front desk and scheduling team are noted for being upbeat and responsive, ensuring regular appointments and addressing billing questions.
• The facility maintained a clean and masked environment during COVID-19, providing peace of mind and focus on therapy.
• Anne is highlighted for her helpfulness and caring attitude, going above and beyond to support a customer.
• The staff is described as knowledgeable, professional, and personable, providing expert care and compassion.
• The overall setting is comfortable with a warm, skilled staff fostering an atmosphere of cheerful cooperation.

• Some customers felt that certain staff members who schedule appointments were a bit stern and not very welcoming.
• There are complaints about long wait times, indicating that the clinic is busy and appointments with the same therapist are hard to secure.
• Customers expressed frustration about being asked to arrive early, only to wait before their appointments.

Overall Recommendations

Feedback suggests that Sutter Health Physical and Hand Therapy is highly recommended for its professional and supportive staff, particularly for those needing physical therapy. However, there is room for improvement in appointment scheduling and wait times to enhance customer satisfaction even further.