The Joint Chiropractic

Customer Feedback Overview

Customers have shared mixed experiences about their visits to the downtown Sacramento location. While some praise the professionalism and expertise of the chiropractors, others express dissatisfaction with the customer service received at the front desk.

Front Desk Customer Service

• Feedback suggests that the front desk service can be less than satisfactory, with reports of rudeness and unprofessional behavior.
• One customer experienced disrespectful treatment, including eye-rolling and vague responses to inquiries.
• Attempts to address the issue with management did not meet the customer's expectations, as the manager supported the front desk employee's actions.
• The customer has made a formal complaint to the corporate office regarding the incident.

Chiropractor Experiences

• Dr. Santos receives high praise for his skill and the positive effects of his treatments, with customers consistently satisfied after visits.
• Customers highlight Dr. Santos and his team as kind and welcoming, making the location a preferred choice despite other available options.
• Dr. Orendain is commended for his bilingual abilities and detailed attention, helping a customer significantly improve their condition.
• Other chiropractors, including Dr. Defrese and Dr. Scott, are also recognized for their accommodating nature and effective treatments.

Overall, while the expertise of the chiropractors is well-regarded, improvements in customer service at the front desk could enhance the overall experience for visitors.