VibrantCare Rehabilitation

Customer Feedback on VibrantCare Rehabilitation

• Difficulty in scheduling appointments, leading to frustration.
• Instances of the facility being closed unexpectedly, causing inconvenience.
• Communication issues, such as unanswered calls and voicemails.
• Concerns about management, including therapists being absent or late.

Feedback suggests that some customers have faced significant challenges in accessing services at VibrantCare Rehabilitation, including problems with scheduling and unexpected closures. Communication difficulties have also been a notable issue.

• Pat Edward is recognized for being knowledgeable and friendly.
• Ian is praised for his ability to provide immediate relief and useful tips for ongoing care.
• The main physical therapist at the Fulton Avenue location is commended for attentiveness and expertise.

Despite some operational challenges, individual therapists at VibrantCare Rehabilitation, such as Pat Edward and Ian, have received positive feedback for their professionalism and effectiveness. Customers have reported significant improvements in their conditions due to the care provided by these therapists.

Overall Recommendations

• Consider addressing management and scheduling issues to enhance customer satisfaction.
• Improve communication channels to ensure customers can easily reach the facility.
• Maintain the high standard of care provided by therapists, which is highly appreciated by clients.