VibrantCare Rehabilitation

Customer Experience Analysis

Feedback suggests varied customer experiences at this physical therapy facility. Below are the key points derived from customer reviews:

• Exceptional Therapist Care: Customers have mentioned Edwin and Angela as outstanding in their roles, providing thoughtful care and professional assistance. Their skills and knowledge have been highlighted as excellent, offering significant relief from physical pain.
• Personalized Attention: Edwin Navarro specifically has been praised for his ability to provide effective exercises and care post-surgery, aiding in recovery and enhancing mobility.
• Honest and Recommended Service: Sam, another therapist, is noted for his honesty and effectiveness, earning customer recommendations for his therapy sessions.

• Insurance and Communication Issues: There are complaints about miscommunication regarding insurance acceptance, leading to wasted time and frustration for customers.
• Poor Front Desk Service: Feedback suggests a lack of professionalism and responsiveness from the front desk staff. Customers have noted difficulties in scheduling appointments over the phone, necessitating in-person visits.

Conclusion

While the therapists receive high praise for their expertise and patient care, the facility could improve its front desk operations and communication regarding insurance policies to enhance the overall customer experience.