VibrantCare Rehabilitation

Customer Feedback on Therapy Services

Customers have shared their experiences regarding the therapy services, highlighting significant improvements and areas for enhancement. Below are the key points extracted from their feedback.

• Several customers reported significant improvements in their conditions, such as recovery from a pinched nerve and better mobility post-hip replacement.
• The knowledge and professionalism of the staff, especially specific therapists like Nick, were frequently praised.
• Customers valued the printed exercise materials provided for at-home continuation of therapy.
• The team at Vibrant Care in Rancho Cordova was commended for their present and professional demeanor.

Highlighted Therapists

• Nick at the Zinfandel location was noted for his expertise and caring attitude towards patients with various ailments, including herniated discs and spinal stenosis.
• Loes, DeAndre, and Arieas were recognized for their excellent support in aiding mobility post-surgery.

• Some customers experienced unsatisfactory customer service, particularly with appointment scheduling, which affected their overall experience.

Overall, feedback suggests that while the therapy services and therapists are highly effective and appreciated, there is room for improvement in customer service, particularly in the appointment scheduling process.